Dubai International (DXB)

In addition to providing a more memorable airport experience for our passengers, the smart use of technology is key to improving the efficiency, resilience and reliability of our business and the airport operation it supports.

One of the key initiatives undertaken by Dubai Airports in 2014 was the continued enhancement of the Airport Operating System, which will support the new Airport Operations Control Centre (AOCC) from which all stakeholders, including airlines and control authorities, will manage their operations at Dubai International and, in the future, at DWC. (See Operations for details)

Drawing on real-time links across an increasing number of data fields from key stakeholders such as Emirates, flydubai and dnata, the new Info Gateway platform enables operational information exchange between these stakeholder systems, improving the overall visibility and availability of operational information needed for planning and daily operation.

A vital data field added in 2014 was information provided by the point of origin on all inbound flights to Dubai.

Other projects launched in 2014 include the introduction of a new Collaboration and Document Management Productivity Platform. Intended to be linked across the organisation when completed in 2015, this platform is vital to ensuring collaboration and clear oversight of a fast growing business. Better telecommunications were also introduced to enable teleconferencing to take place across the airport campus and with outside suppliers.

Dubai International (DXB)

Overall the new Info Gateway platform will allow operators to make informed and proactive decisions across the entire operation chain, exchanging more detailed information such as passenger data, check-in and boarding information and baggage data.

This new integration platform is an important interim step to the planned rollout of a completely new Multi-Airport Operating System in years to come.

Other projects launched in 2014 include the introduction of a new Collaboration and Document Management Productivity Platform. Intended to be linked across the organisation when completed in 2015, this platform is vital to ensuring collaboration and clear oversight of a fast growing business. Better telecommunications were also introduced to enable teleconferencing to take place across the airport campus and with outside suppliers.

During 2014 a new flight information video wall concept was introduced at Dubai International and Al Maktoum International, allowing Dubai Airports to combine the display of flight information with operational messages and other vital information for passengers (such as destination weather) using state of the art information display technology. Following on from the success of this video wall, further screens will now be rolled out across the airport property.

In 2015 business technology will be vital to supporting and advancing Dubai Airports further towards providing more proactive and responsive business processes and systems.