Rewards and Recognition

Inspiring the airport community

Dubai Airports continues to nurture an exceptional service culture by recognising and rewarding those that go the extra mile

We realise the importance of celebrating exceptional people. Dubai Airports’ reward and recognition schemes help to inspire not only our direct workforce, but the entire airport community.

Our quarterly Airport Customer Service Awards (ACE) recognise the people that are closest to our customers and have the ability to make a huge impact on customer experience. They help to unite 14 stakeholder organisations and more than 100,000 people to work together as part of the airport community to drive operational efficiencies and innovations.

In 2015, 108 accolades were awarded to employees across Dubai Airports and amongst our partners for going above and beyond, whether by supporting passengers with flight connections, finding missing children, or even helping to save passengers’ lives.

Our Mega Star Performer Award (annual), Star Performer Award (quarterly) and Shooting Star Award Dubai (spontaneous) also recognise outstanding employee achievement and dedication, which underpin our business ambition to become the world’s leading airport management company. The Shooting Star Award was given to 325 employees in 2014, with 16 employees designated Star Performers and three recognised as Mega Star Performers.

Workshops were also conducted to redesign and focus the reward and recognition schemes to support Dubai Airports’ customer-centric culture and drive collaboration and innovation among employees and stakeholders.