Service Training

The customer comes first

Our Airport Service Programme provides training to improve the passenger journey and encourage innovation

Dubai Airport indirectly employs over 100,000 people who play critical roles in improving customer experience - and ultimately in supporting the future prosperity of Dubai.

The only way we can enhance our customer experience and international service quality rankings is by working together with our partners to deliver an integrated customer service.

In 2015, Dubai Airports worked alongside Dubai Immigration, Dubai Police, and Emirates Flight Catering, among others, to continue the roll-out of our Airport Service Programme. We provided training to improve the customer journey and encourage innovation at every touch point by delivering more than 4,200 training days and over 25,000 training hours.