As operator of two airports that in combination connect more than 78 million passengers to 280 destinations across six continents through some 140 airlines, we cater to the most diverse spectrum of customers imaginable in terms of cultures, tastes, and spending habits.
The rapidly changing face of air travel, particularly ‘in the air’, where airlines offer customers a constantly evolving range of products and services, and the proliferation of connectivity through social media has dramatically changed the needs and expectations of the average traveller passing through an airport.
To meet these expectations and delight our passengers, Dubai Airports continues to look at ways to make their journeys through our airports smoother and more memorable. Our initiatives range from a steady expansion of the infrastructure to keep up with the growth of our traffic to ensure congestion is kept to a minimum, to offering the widest and best range in dining and relaxation concepts. We upped the ante in 2015 by bringing live music and art to liven up the ambience at the airport through musicDXB and artDXB initiatives. Keeping in mind the increasing number of social media consumers and the evolution of wearables, Dubai Airports is actively engaging customers on platforms such as Facebook, Twitter and Instagram. Dubai Airports also worked in 2015 to provide smartwatch integration for its app on both Android and iOS platforms. At the time of publishing, the smartwatch app was up and running on both platforms.