Prominent among these new comfort zones is the family area built around the Zen Garden in Terminal 3’s Concourse B. This new facility features a special enclosure for children that includes play equipment, television screens and baby changing areas. A range of additional seating has been added while a variety of food outlets are located next to the new family area.
Other enhancements in the concourses include redesigned washrooms that are even more spacious as well as convenient baby changing and nursery areas for the comfort of families.
The main transfer area in Concourse B has also been expanded and refurbished to provide a more welcoming environment for passengers, with more seating, warmer colours, “green” living walls and better signage. Particular attention has been paid to reducing the stress of passing through security and the capacity of the area has also been increased to accommodate more passengers during peak periods.
A major phased refurbishment and modernisation of Terminal 1, the operational areas surrounding it and Concourse D was carried out during 2015. The project, most of which was complete at the time of publishing, includes improvements to the drop-off and pick-up points in front of the terminal, refurbishment of landside arrivals – including new food & beverage and retail outlets – and modernisation of the existing check-in and departure hall.