Care and consideration

Dubai Airports’ CSR programme focuses on community, customer service, employee wellbeing, ethical practices and sustainability

By 2020, the aviation sector is estimated to contribute $53.1 billion to Dubai’s economy or 37.5% of its GDP, and support over 750,000 jobs. As such the environmental and financial sustainability of the aviation sector in general, and airport infrastructure in particular, is most important for the continued growth and development of Dubai and the UAE.

Dubai Airports strives to support the community, protect the environment and nurture a safe and productive workplace through ethical and responsible actions. To achieve this objective, Dubai Airports has a CSR programme that focuses on community, customer service, employee wellbeing (see People & Culture), ethical practices and sustainability (see Standards).

Dubai Airports also continues to support Dubai Cares with donation boxes across Dubai International. Dubai Cares aims to improve children’s access to quality primary education in developing countries – and Dubai Airports has supported its work since the charity’s inception in 2007. To date, Dubai Cares has assisted more 14 million children in 41 countries.

Ramadan and Hajj
While customer service is a top priority for Dubai Airports at all times, the seasonal rush of travellers, especially around events such as the Islamic holy month of Ramadan and Hajj pilgrimage, calls for special attention and advanced planning and preparations.

Depending on the time of departure, transit or arrival, passengers were offered complimentary meal boxes to break their fast at Dubai International or Dubai World Central throughout the month of Ramadan.

To ensure the comfort of Hajj pilgrims flying through DXB or DWC, Dubai Airports deployed additional staff at various touch points between the kerbside and boarding gates. Pilgrims were offered dedicated services at the terminals, such as a designated drop-off area, welcome point, check-in counters and dedicated lines for immigration.

Dubai Airports, together with other airport authorities, also set up stands for pilgrims, providing information and free Hajj kits containing travel waist pouches, umbrellas, prayer mats, hand sanitisers, water bottles, and first aid boxes.